Shipping Policy

Last Updated: June 2026

Thank you for shopping with Velora. We are committed to providing a smooth and reliable shopping experience.

Order Processing

All orders are processed within 2-5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a shipping confirmation email once your order has been dispatched.

During periods of high order volume, processing times may be slightly delayed.

Shipping Times

Estimated delivery times:

• Australia: 7–15 business days

• United States: 7–15 business days

• Canada: 7–18 business days

• United Kingdom: 7–15 business days

• New Zealand: 7–15 business days

• Other International Locations: 10–20 business days

Please note that delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take several days to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Velora is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us as soon as possible at shopvelora04@gmail.com

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: shopvelora04@gmail.com

Business Name: Velora